Privacy Policy

UPCO® is committed to keeping your information private. We have been serving the needs of our customers and their animal companions for over 70 years. In that time we have never rented or sold any information in our customer database. When you register with or purchase from UPCO®, you can trust us to keep all of the details confidential, and only use your contact information to communicate with you directly. We’d like to keep you updated through regular mail and e-mail when there are new items, specials, and other information you might be interested in.

We hope you’ll keep our e-mail address in your address book, and notify us if yours changes. If you would like to be removed from either our e-mail list or regular mailing list at any time, please drop us a note along with your current information and we’ll remove your information from our database. If you ever have any questions or concerns, please feel free to contact us.

UPCO®
P.O. Box 969
St. Joseph, MO 64502-0969
800-254-8726
816-233-8800
M-F 7:30-5:30 and Sat till 4:30 CDT
FAX: 816-233-9696 24hrs/7 days

Physical address
3705 Pear St.
St. Joseph, MO 64503

Please stop by and visit us.
11,000 sq. ft. Showroom hours
M-F 7:30-6 and Sat till 5 CDT
email: [email protected]

Cookies Policy

Updated 09/09/2025

UPCO Pet Supplies (“we,” “our,” “us”) values your privacy. This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you interact with our website upco.com. By using our site, you agree to the practices described here.

1. Information We Collect

We collect information in two ways:

  • Information you provide: When you sign up for our email list, you may provide your name and email address.

  • Information collected automatically: Through tools like Google Analytics and Google Ads, we may collect non-identifiable information such as browser type, device type, pages visited, time spent, and how you arrived at our site. These tools may use cookies, pixels, or similar technologies.

2. How We Use Your Information

We use the information collected to:

  • Communicate with you (such as newsletters, promotions, or order updates).

  • Understand website traffic and improve our site’s performance.

  • Run advertising campaigns and measure their effectiveness.

  • Maintain compliance with legal and regulatory requirements.

3. Cookies and Similar Technologies

Cookies are small files placed on your device when you visit our site. We use cookies for:

  • Essential functions: To make the website work properly.

  • Analytics: Google Analytics cookies track website usage (with IP anonymization enabled).

  • Advertising: Google Ads cookies help us show relevant ads and measure performance.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third-party service providers, such as:

  • Email marketing platforms (e.g., Mailchimp) to send newsletters.

  • Google for analytics and advertising.

These providers only use your data to help us run our business and are not permitted to use it for their own purposes.

5. Your Rights

Depending on where you live, you may have the right to:

  • Access the information we hold about you.

  • Request correction or deletion of your personal data.

  • Opt out of marketing emails (unsubscribe link is included in every message).

  • Adjust or block cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system is 100% secure, so we cannot guarantee absolute security.

7. Children’s Privacy

Our site is not directed toward children under 13, and we do not knowingly collect information from children.

8. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have questions about this Privacy & Cookie Policy or the way we handle your information, contact us.